Ludwigs
Burg
Festival

Ticket information

 

With the new Corona Ordinance of the State of Baden-Württemberg from April 3, 2022, the previous contact restrictions at cultural events will be dropped. Since we care about your health, please wear a medical mouth-nose covering indoors. As we cannot yet foresee how the pandemic situation will develop, we kindly ask you to check the then about the admission rules that will apply at that time.

We are looking forward to your visit!


Online booking

You can buy your ticket here in the webshop or in the calendar overview, print it yourself via print@home or have it sent to you.

Please note: No discounts can be booked online.

Ticket office and written ticket sales

Ludwigsburg Palace Festival

Grävenitz Palace

Marstallstraße 5, 71634 Ludwigsburg, Germany

Opening hours:

Monday to Friday 10 a.m. – 3 p.m.

telephone (07141) 939 636

fax (071 41) 939 697

E-mail: karten@schlossfestspiele.de

Ticket telephone +49 (0)7141 939 636

Outside our business hours, we will forward your call directly to the freephone ticket hotline of our partner Easy Ticket Service.

Box office

Tickets for our events are also available – if still available – an hour before the event starts at the box office of the venue. Please note that only cash payment is possible.

Payment

Tickets may be paid for by SEPA direct debit, credit card (MasterCard, VISA) or in cash at the ticket office. At the box office, cash payment only is possible.

Fees

There is a shipping and handling fee of € 4.30 for each order (€ 6.40 for orders of € 250 or more). There is no fee for a print@home order in the online shop. 

Reservations

Please collect reserved tickets at least 30 minutes before the start of the performance. The ticket price must be paid even if reserved tickets are not collected.

Ticket return

Please check your tickets immediately. Later complaints cannot be considered. 

In principle, neither exchange nor return of tickets is possible. See also Terms and Conditions.

Discounts

When purchasing reduced tickets, the respective certificate must be presented. Each certificate entitles the holder to one reduced ticket for each event. Reductions, which cannot be combined.

Apart from the personal subscription, reductions, discounts and subscriptions are only available at the ticket office of the Ludwigsburg Festival, telephone (071 41) 939 636.

Festival for young people at a low price

Festival guests in training pay only  €15 for their ticket to almost all events in the 2nd category and higher. These tickets for festival guests in training by the Ruprecht Foundation.

Last minute

Festival guests in training receive remaining tickets at the box office from 30 minutes before the start of the event at 10 €.

Severely disabled

Persons with a degree of disability of 80 or more receive a 50% discount (except for events with consumption). Persons with a B in their disability card receive a free ticket for an accompanying person.

Subscriptions

Choose your suitable subscription from three different subscription packages and book it at the ticket office of the Ludwigsburg Festival.


Beethoven hoch drei [Three times Beethoven]
«Kopatchinskaja Les Adieux« 11 May
«Jan Lisiecki Beethoven« 24 June
«Missa Solemnis Beethoven«  13 July
20 % discount

Tanz und Ritual [Dance and Ritual]
«Human Requiem Brahms« 9 May
«Dido and Aeneas« 22 May
«Pina Bausch Sacre« 19 June
20 % discount

Welt im Wandel [World in Transition]
»Stegreif Orchester #Bechange« 14 May
»Die unvollendete Revolution« 11 June
«Purcell Mendelssohn Mayer« 1 July
20 % discount

Wahl-Abonnement

You can put together your own individual subscription package, the so-called Wahl-Abonnement, by choosing at least three events from this season's programme and receive a 10% discount on your ticket order. Available at the ticket office of the Ludwigsburg Festival as well as at the Easy Ticket advance booking offices (Liederhalle/Neckarwiesenstraße) or the Easy Ticket Callcenter, telephone (07 11) 2 555 555.


Combined Tickets

Book the following selected events in combination at our ticket office and receive a discount. 


»Mozart String Quintet« 8 May, 11 a.m.,

and 

»Mozart Clarinet Quintet« 8 May, 7 p.m.,

20 % discount


»Global Breath Composers« 25 June, 8 p.m.

 and 

»Global Breath Composers« 26 June, 7 p.m.

20 % discount


Vouchers

With a voucher of any value you leave the recipient free to choose. Our classic gift all year round is available from the ticket office, by telephone on (071 41) 939 636 and online .

Ludwigsburg Card

Ludwigsburg Card holders receive one free ticket for selected events per season at the Ludwigsburg Festival ticket office.

Information on ticket refunds for cancelled events

Tickets for events for which we are still seeking alternative dates remain valid, but may be returned.


Tickets for events already cancelled can be returned to the ticket agency where they were purchased; the price will be refunded. Tickets may be returned up to two weeks after the date of the event; if you do not return them, you will be supporting the Festival (#ichwillkeingeldzurueck). Tickets purchased in the Festival office may also be exchanged for vouchers. If an event is postponed, the return period for tickets is extended until the new date of the event.


You have purchased your tickets through the ticket office or the Ludwigsburg Festival webshop. Whether in person, by phone, in writing, by e-mail or online: if you have purchased your tickets through the Ludwigsburg Festival ticket office or webshop, you can decide whether you wish to have a refund, to exchange the tickets for a voucher – or perhaps to donate the ticket price to the festival for current projects. Please contact us by phone, e-mail or in writing (see contact details above). If you have paid by direct debit, the price of your tickets will be retransferred to your account. If you have paid in cash or by credit card, we will need your bank details in order to refund the price of your tickets.


You purchased your tickets from a ticket agency or through www.easyticket.de. Please contact the agency or Easy Ticket directly for your refund.


You have a valid voucher for the Ludwigsburg Festival. On request, active and valid vouchers will be extended for one year. Please contact us (see contact details above) and have your voucher number to hand.


You wish to exchange your tickets for a voucher. We will be happy to issue you a voucher for the Ludwigsburg Festival to the value of your tickets (valid for three years from date of issue). Please contact us (see contact details above). If you did not purchase your tickets at the Festival office or webshop, you will need first to cancel the tickets at the place where you purchased them.


You wish to support the relief campaign #ichwillkeingeldzurueck to the value of your tickets. We are delighted that you accept our invitation to donate the price of your tickets to the relief campaign #ichwillkeingeldzurueck. In these uncertain times, as a cultural institution we depend on your solidarity, so we are inviting our audience to support the Festival by sending us an e-mail with the heading #ichwillkeingeldzurueck and your order number to karten@schlossfestspiele.de. However, this will work only if you have purchased your tickets from the Festival office or webshop.

Covid-19 Notes

This information is subject to the proviso that any subsequent official regulations may read differently and shall be in accordance with the respective current requirements. 

Status: 05 May 2022

Arrival, admission and routing

● Please wear a medical mouth/nose protection. An FFP 2 or comparable mask (for example KN95-/N95-/KF94-/KF95 masks) should be worn indoors. This shall not be removed indoors even during the event; outdoors it may be removed if the minimum distance of 1.5 meters can be maintained. If you are exempt from the mask requirement for health reasons, please inform the ticket office in advance by telephone or e-mail.

● If you have symptoms (e.g., cough, cold, fever), have had contact with a person infected with coronavirus in the past 14 days, or have been in a virus variant area or high incidence area designated by the RKI in the past 14 days, you may be prohibited from admission.

● Please maintain the minimum distance of 1.5 meters.

● By entering the venue, you agree to the hygiene requirements. The instructions of the supervisory staff must be followed at all times.

● Changing/leaving your assigned seat during the performance is not permitted.

● The aforementioned rules also apply to exiting the hall, the building and the grounds.

Further ticket agencies

Easy Ticket Service

Telefon (07 11) 2 55 55 55

Mo bis Fr 10–18 Uhr, Sa 9–14 Uhr

www.easyticket.de

Easy Ticket Vorverkaufsstellen

Karten erhalten Sie außerdem an weiteren über 70 Easy-Ticket-Vorverkaufsstellen in Baden-Württemberg.

Vorverkaufsstellen in Ihrer Nähe finden Sie unter www.easyticket.de

MIK – Museum Information Kunst

Ticketservice in der Tourist Information Ludwigsburg

Eberhardstraße 1, 71634 Ludwigsburg

Di bis Sa 10–18 Uhr, Feiertags geschlossen

City-Music Ticketvertriebs GmbH

Schillerplatz 8, 71638 Ludwigsburg

Telefon (071 41) 92 15 13

Fax (071 41) 92 15 01

Mo bis Mi, Fr 10–14 Uhr

Do 10–18 Uhr

Ludwigsburger Kreiszeitung Kundencenter

Körnerstraße 14–18, 71634 Ludwigsburg

Telefon (071 41) 13 03 11

Fax (071 41) 13 04 00

Mo bis Do 9–17 Uhr, Fr 9–15 Uhr, Sa 9–13 Uhr

Forum am Schlosspark

Karten- und Abonnementbüro

Mathildenstraße 29, 71638 Ludwigsburg

Telefon (071 41) 910 39 18

Mo bis Fr 10–18 Uhr

Heilbronn Marketing GmbH (Tourist Information)

Kaiserstraße 17, 74072 Heilbronn

Telefon (071 31) 56 22 70

Fax (071 31) 56 33 49

Mo bis Fr 10–16 Uhr, Sa 10–14 Uhr

Heilbronner Stimme Kundencenter

Kaiserstraße 24, 74072 Heilbronn

Telefon (071 31) 61 57 01

Fax (071 31) 61 58 72

Mo bis Fr 10–18 Uhr, Sa 10–14 Uhr

Foto-Rahmen-Handy Beran

Marktstraße 32, 71672 Marbach

Telefon (071 44) 970 33

Fax (071 44) 80 73 40

Mo bis Fr 9–12:30 Uhr

Stuttgart Marketing GmbH 

I-Punkt Kartenverkauf

Königsstraße 1 A, 70173 Stuttgart

Telefon (07 11) 222 81 11

Fax (07 11) 222 82 53

Mo bis Fr 9–20 Uhr, Sa 9–18 Uhr, So 10–16 Uhr

Telefonzeiten Mo bis Fr 9–17 Uhr, Sa und So 10–16 Uhr

Konzertkasse im Saturn

Königstraße 26, 70173 Stuttgart

Telefon (07 11) 22 12 35

Mo bis Sa 10–20 Uhr

Telefonzeiten 9–18 Uhr

Kulturgemeinschaft Stuttgart e. V.

Willi-Bleicher-Straße 20, 70174 Stuttgart

Telefon (07 11) 224 77 20

Fax (07 11) 224 77 23

Mo bis Fr 10–18 Uhr

Mitglieder der Kulturgemeinschaft Stuttgart erhalten ermäßigte Tickets inklusive VVS-Berechtigung für ausgewählte Veranstaltungen.

Kultur- und Tourismusbüro Haigerloch

Oberstadtstraße 11, 72401 Haigerloch

Telefon (074 74) 6 97 27

Fax (074 74) 69 71 00

Mo und Di 14–17 Uhr, Mi bis Fr 9–12 Uhr

Vorverkauf hier nur für Konzerte in Haigerloch

Staatliche Schlösser und Gärten

Schlossverwaltung Salem

88682 Salem

Telefon (075 53) 9 16 53 32

Mo bis Sa 9:30–18 Uhr, So 10:30–18 Uhr (April–November)

Vorverkauf hier nur für Konzerte in Salem

Fränkische Nachrichten

Schmiederstraße 19, 97941 Tauberbischofsheim

Telefon (093 41) 831 41

Fax (093 41) 831 99

Mo bis Fr 9–13 Uhr & 14–18 Uhr, Sa 8–12 Uhr


Vorverkauf hier nur für Konzerte in Wertheim

Wolfegg Information

Rötenbacher Straße 13, 88364 Wolfegg

Telefon (075 27) 96 01 51

Fax (075 27) 960 17 08

Mo bis Do 9–12 Uhr & 14–16 Uhr, Fr 9–12 Uhr


Vorverkauf hier nur für Konzerte in Wolfegg

Arrival

Information on individual transport connections can be found on the pages of the respective venues.

Public transport

Ludwigsburg can be reached from Stuttgart in 15 minutes by the S-Bahn lines S4 (direction Marbach/Backnang) and S5 (direction Bietigheim). Regional trains on the Stuttgart-Heilbronn/Heidelberg, Stuttgart-Karlsruhe and Stuttgart-Würzburg routes also stop at Ludwigsburg station. The walk from the station to the venues Forum am Schlosspark (approx. 10 minutes) and Residenzschloss (approx. 15 minutes) is signposted.

You can reach the Residenzschloss by bus with the lines 421 (direction Neckarweihingen), 427 (direction Hoheneck) and 430 (direction Poppenweiler). You can reach the Karlskaserne by bus line 421 (direction Oßweil Mehrzweckhalle).


For your journey by public transport we recommend the use of the »StadtTicket«. You can find more information on the VVS website.

Taxi

We recommend our partner company

The Taxi Lounge Dagmar Hausser

Phone +49 (0)71 41 90 45 45

Advance bookings are possible.


Taxizentrale Ludwigsburg

Telephone +49 (07)141 90000

Arrival by car

Ludwigsburg is connected to the A 81 motorway by two exits. Coming from Munich/Stuttgart, take the exit Ludwigsburg Süd, coming from Würzburg/Heilbronn, take the exit Ludwigsburg Nord. From Stuttgart and Heilbronn, Ludwigsburg can also be easily reached via the B 27. The way to the city centre is signposted.

Parking recommendations

Schlosshof

Schlossstraße 30, only during evening events in the Residenzschloss, open from one hour before the start of the event, evening flat rate: € 4


Marstall multi-storey car park

Charlottenstraße, Mon to Sun 0-24 hrs, rate 1st hour: 1 €, each additional hour: 1.20 €, daily maximum rate: 10 € (Sundays 5 €)


Parking lot Bärenwiese

Friedrich-Ebert-Straße, Mon to Sun 0-24 hrs, tariff 1st hour: 1 €, each additional hour: 0,50 €, daily maximum: 4 €, evening flat rate: Mon to Sun 18-7 hrs: 3 €. To avoid waiting times, you can buy the evening flat rate before the event.


City Hall Garage

Mathildenstraße 27/1, Mon to Sat 6:30-22:30 hrs, Sun and public holiday 10-20 hrs, exit 24 hrs, rate from 19 hrs: 1st hour 1 €, each additional hour 0,50 €.


Akademiehofgarage

Akademiehof 15, Mon to Sat 7-22:30 h, Sun and public holiday 10-20 h, exit 24 h, tariff from 19 h: 1. hour 1 €, each additional hour: 0,50 €.


Solitude multi-storey car park

Solitudestraße 24, Mon to Sat 6:30-22:30 h, Sun and public holiday 10-20 h, exit 24 h, tariff from 19 h: 1. h 1 €, each further: 0,50 €


Parking lot Karlskaserne

Hindenburgstraße 29/1, Mon-Sun only during evening events in the Karlskaserne free of charge.


Eat and drink

Arabica – Coffee & Lifestyle

Selected coffees, exquisite chocolates

Holzmarkt 2, 71634 Ludwigsburg

Phone +49 (0)71 41 972 77 06

info@arabica-ludwigsburg.de

arabica-ludwigsburg.de

Tue to Fri 10–17, Sat 9–14 h

BØNNE Café & Bar

Café with Scandinavian ambience

Eberhardstraße 16, 71634 Ludwigsburg, Germany

Phone +49 (0)71 41 473 90 03

info@boenne-ludwigsburg.de

boenne-ludwigsburg.de

Wed to Sun 9–18 h

Café Schlosswache

Swabian cuisine

Schlossstraße 30, 71634 Ludwigsburg

Phone +49 (0)71 41 92 16 60

info@cafeschlosswache.de

cafeschlosswache.de

Tue–Sun 11–18 h

Chaplin’s Bar

Cocktail bar in a 300 year old vaulted cellar

Schlossstraße 17, 71634 Ludwigsburg

Phone +49 (0)71 41 92 92 11

charlie@chaplins.bar

chaplins.bar

Tue to Thu 19–0 h, Fri + Sat 19–4 h

Georges Restaurant

Wine restaurant with Mediterranean cuisine

Wilhelmstraße 16 , 71636 Ludwigsburg

Phone +49 (0)71 41 972 77 74

info@georges-ludwigsburg.de

georges-ludwigsburg.com

Mon to Fri 11:30–15 and 17:30–23 h

Grävenitz – Bar. Beer. Café

Homemade cakes and snacks

Marstallstraße 5, 71634 Ludwigsburg, Germany

Phone +49 (0)71 41 642 74 53

info@das-graevenitz.de

das-graevenitz.de

Mon 19–23:30 h, Wed + Thu 13–0:30 h, Fri 13–01:30 h, Sat 12–01:30 h, Sun 12–21 h

Gutsschenke – Schlosshotel Monrepos

Regional cuisine in a historic atmosphere

Monrepos 22, 71634 Ludwigsburg

Phone +49 (0)71 41 30 25 60

gutsschenke@schlosshotel-monrepos.de

schlosshotel-monrepos.de/gutsschenke

Tue to Sun 12–14 h and 18–23 h

DANZA at the Forum am Schlosspark

Restaurant and winebar

Stuttgarter Straße 33, 71638 Ludwigsburg, Germany

phone (071 41) 97 79 70

danza@better-taste.de

danza-restaurant.com

Tue till Sat 17-22:30 h

La Qualita

Trattoria & Vinothek with delicatessen and exquisite wines

Asperger Street 10, 71638 Ludwigsburg, Germany

Phone +49 (0)71 41 92 70 30

f.ofanto@t-online.de

la-qualita.com
Mo-Sat 11–15 h + Sat 17:30–20 h

Lange am Markt

Modern cuisine from seasonal products

Market place 4, 71634 Ludwigsburg

essenundtrinken@lange-am-markt.de

kochschule-lange.de

Wed - Fri 12–14:30 and 18–22 h, Sat 10–14:30 and 18–22 h, Sun 10–17 h

Lavazza Bar Ludwigsburg

Die Hofapotheke

Mediterranean and Greek cuisine

Holzmarkt 8, 71634 Ludwigsburg

Phone +49 (0)71 41 685 01 14

info@lavazza-ludwigsburg.de

lavazza-ludwigsburg.de/The_Court_pharmacy

Tue to Thu 16–23 h, Fri 16–1 h, Sat 10–1 h, Sun 11–22 h

ohne PlaPla

Ludwigsburg’s first unpacked shop – sustainable and regional products

Lindenstraße 2, 71634 Ludwigsburg, Germany

Phone +49 (0)71 41 505 95 91

hallo@ohneplapla.de

ohneplapla.de

Mo to Fri 10–19 h, Sat 9–16 h

Osteria Pitellis

Italian Cuisine

Marstallstraße 1, 71634 Ludwigsburg, Germany

Phone +49 (0)71 41 992 43 55

pitellis89@gmail.com

osteria-pitellis.de

Wed to Sun 11:30–14:30 h and 17:30–23 h

Warm kitchen until 10 pm

Pizzeria Restaurant Pavarotti

Italian cuisine

Bietigheimer street 8, 71634 Ludwigsburg

Phone +49 (0)71 41 92 11 44

ristorante-pavarotti@outlook.de

restaurant-pavarotti.de

Thu to Tue 11–14 h and 17:30–22 h

Post-Cantz

Swabian inn

Eberhardstraße 6, 71634 Ludwigsburg, Germany

Phone +49 (0)71 41 92 35 63

info@post-cantz.de

post-cantz.de

Fri to Tue 11:30–14:30 h and 17:30– 23 h

Seybold’s Kleine Auster

Gourmet Fish Snack

(currently closed)

Eberhardstraße 14, 71634 Ludwigsburg, Germany

Phone +49 (0)71 41 92 33 73

info@seybolds-fischhalle.de

seybolds-fischhalle.de

Tue to Fri 10–15 h, Sat 10–14 h

Weinstube Klingel

Swabian cuisine

Eberhardstraße 8, 71634 Ludwigsburg, Germany

Phone +49 (0)71 41 92 69 68

leheis.fossilien@gmx.de

Weinstube Klingel

Mo to Sat 17–22 h, Wed 11–14 h and 17–22 h

Ygrec

Modern Greek cuisine

Mathildenstraße 12, 71638 Ludwigsburg, Germany

Phone +49 (0)71 41 299 61 70

willkommen@ygrec.de

ygrec.de

www.ygrec.de

Mo to Sat 12–15 h and 18–23 h

Stay overnight

Schlosshotel Monrepos ****

Monrepos domain 22, 71634 Ludwigsburg

Phone +49 (0) 71 41 30 20

Fax (071 41) 30 22 00

info@schlosshotel-monrepos.de

www.schlosshotel-monrepos.de

Nestor Hotel ****

Stuttgarter Str. 35/2, 71638 Ludwigsburg, Germany

Phone +49 (0)71 41 96 70

Fax (071 41) 96 71 13

ludwigsburg@nestor-hotels.de

www.ghotel-group.de/hotels/ludwigsburg

Hotel Bergamo ***

Bauhofstraße 4, 71634 Ludwigsburg, Germany

Phone +49 (0)71 41) 689 23 99

mail@hotel-bergamo.de

www.hotel-bergamo.de

NH Ludwigsburg ***

Pflugfelder Strasse 36, 71636 Ludwigsburg

Phone +49 (0) 71 41 150 90

Fax (071 41) 15 09 29 00

nhludwigsburg@nh-hotels.com

www.nh-hotels.com

BEST WESTERN Hotel Favorit ***

Gartenstraße 18, 71638 Ludwigsburg

Phone +49 (0)71 41 97 67 70

Fax (071 41) 97 67 75 55

info@hotel-favorit.de

www.hotel-favorit.de

Hotel City Oase Lb ***

Friedrichstraße 43, 71638 Ludwigsburg

Phone +49 (0)71 41 913 37 77

info@cityoaselb.de

www.cityoaselb.de

Maritim Hotel Stuttgart ****

Silk Road 34, 70174 Stuttgart

Phone +49 (0)7 11 94 20

info.stu@maritim.de

www.maritim.de

Parkhotel Schillerhöhe

Schillerhöhe 14, 71672 Marbach am Neckar

Phone +49 (0)71 44 90 50

Fax (071 44) 905 88

info@parkhotel-schillerhoehe.de

www.parkhotel-schillerhoehe.de

Terms & Conditions

General Terms and Conditions of Ludwigsburger Schlossfestspiele gGmbH Internationale Festspiele Baden-Württemberg (hereinafter Ludwigsburger Schlossfestspiele). Status: February 2021

[The following text has been translated electronically. The German original version is legally binding.]

§ 1 Scope of application, conclusion of contract

(1.1) These Ticket GTC apply to all concerts for all concerts for which the Ludwigsburg Schlossfestspiele (Marstallstraße 5, 71634 Ludwigsburg; hereinafter referred to as the "Promoter") and govern the relationship between the visitors (hereinafter referred to as "you", "Purchaser", "Ticket Holder") and the Promoter (hereinafter referred to as the "Visitor Contract"). By purchasing an ticket, the purchaser concludes an event and visitor contract with the organizer and visitor contract and acquires the right to visit the event. In the event of the purchase purchase of several tickets in one sales transaction, the purchaser represents the other the other visitors and the organizer concludes a contract with each visitor for the contract with each visitor for the visit of the event. The visitor acknowledges the rights and obligations in these General Terms and Conditions.

(1.2) The conclusion of the contract between you and us takes place in particular through our sales partners (such as CTS Eventim, Easy Ticket Service, local ticket agencies etc., hereinafter "sales partners"), who sell the tickets on our the sale of the tickets in our name and on our account. In addition to the GTC of our sales partners shall apply in addition to these GTC. In the event of deviating provisions, however, these these GTC of the organizer take precedence. In addition, separate information, in particular from the (e.g. personalisation of tickets, exclusion of passing on, date of dispatch of tickets, etc.), exclusion of passing on, date of dispatch of tickets, etc.).

(1.3) The ticket purchase price, which consists of the basic ticket price, advance booking fee, system fee and other fees, each including statutory VAT, (hereinafter referred to as the "Ticket Purchase Price") is due for payment immediately immediately upon conclusion of the contract and is due to the organizer in full. in full. The sales partners may charge additional fees in their own name.

(1.4) The tickets are sold sold through our sales partners subject to retention of title, i.e. the tickets the tickets are the property of the organizer until full payment of the ticket purchase price and do not entitle the buyer to enter the to enter the booked event.

(1.5) Attendance at an event with a reduced ticket is only possible if the reason for the reduction still exists at the time of the event and can be can be proven at the time of admission. Otherwise, the right to attend the event exists only if the ticket holder pays the difference between the reduced and the normal ticket price. ticket price.

(1.6) The risk of accidental loss shall pass to the purchaser upon handover of the ticket to the dispatch department. perishing is transferred to the buyer. In the event of a later loss, there will be no no refund of the ticket purchase price and also no handover of replacement tickets.

(1.7) Deviating or supplementary general terms and conditions of third parties, in particular those of the purchaser, shall not be accepted, unless otherwise agreed above (cf. (cf. section 1.2) shall not become part of the contract without the prior written consent of the Organiser. part of the contract without the prior written consent of the organizer.


§ 2 Admission, Admission Control

(2.1) Admission to the admission to the event is only possible with a valid admission ticket. At the first admission, the ticket must be shown. Visitors who leave the the event premises will not be granted further admission.

(2.2) Upon security check may be carried out by the security service on site. by the security service on site.

(2.3) The organizer reserves the right to deny a visitor right to refuse a visitor admission to the event for good cause. reason. Good cause shall include, but not be limited to, the following carrying dangerous objects, an obviously heavily intoxicated state of the visitor intoxicated condition of the visitor, if the visitor is obviously under the influence of is under the influence of drugs or has an obvious homophobic, sexist or inhuman or has an obvious homophobic, sexist or inhuman attitude. In case of violation of the protection of minors the admission will also be refused. If there is an aforementioned important reason for refusing admission reason for refusal of admission, the tickets lose their validity and the admission The ticket price will not be refunded.


§ 3 Passing on of tickets

(3.1) For reasons of security, in order to achieve a comprehensive supply of tickets socially acceptable prices and to prevent the resale of tickets at excessive the resale of tickets at excessive prices, in particular to prevent ticket speculation speculation, the Organiser may restrict the distribution of tickets. restrict the distribution of tickets.

(3.2) The Ticket Holder expressly undertakes and assures to purchase and use the Tickets exclusively for private purposes. and to use the tickets exclusively for private purposes. The acquisition for commercial or commercial (i.e. for profit) resale is prohibited. Prohibited is the visitor in particular

a) to offer admission tickets to offer admission tickets for sale at public auctions (in particular on the Internet),

b) to pass on admission tickets tickets for a higher price than the price paid. A price surcharge of up to 10% to compensate for transaction costs incurred is permissible,

c) to sell admission tickets to sell or pass on admission tickets to commercial resellers and/or ticket traders or to pass them on;

d) to sell tickets commercially or without the prior written consent of the Organiser; d) use tickets commercially or use.

(3.3) Should the organizer determine that the ticket holder has violated one or more of the one or more of the regulations in section 3, the Organiser may block the corresponding tickets and either block the corresponding tickets and either deny the customer/ticket holder access to the admission to the event or expel the customer/ticket holder from the event premises, or the event, refuse to sell tickets of any kind to the visitor in the future, or of tickets of any kind to the visitor, ban him from the premises and demand payment of a reasonable 3 the payment of an appropriate contractual penalty in the amount of up to a maximum of maximum of 2.500,00 €. The exact amount of the contractual penalty shall be determined by the organizer in each individual case at its reasonable discretion and shall, in the event of a dispute, be and, in the event of a dispute, is to be reviewed for its appropriateness by the competent review. The contractual penalty is to be offset against any claims for damages by the organiser due to the infringement.

(3.4) A private passing on of an admission ticket for non-commercial commercial reasons, in particular in individual cases of illness or other otherwise prevented from attending is permissible if there is no case of an inadmissible transfer within the meaning of section 3.2.


§ 4 Cancellation, postponement or termination of the event

(4.1) The Organiser expressly reserves the right to cancel or postpone the event in advance for reasons for which it is not responsible (e.g. illness of artists, force majeure, an external, unforeseeable, uncontrollable event such as war, terror, strike, catastrophic weather, epidemic, pandemic). The aforementioned cases of force majeure also include all cancellations due to a continued, renewed, deviating or first-time outbreak of epidemics and pandemics, such as the Covid-19 pandemic, regardless of whether an official ban or an official recommendation lead to the cancellation. Clauses 4.2 and 4.3 shall apply mutatis mutandis if, as a result of a pandemic, the organiser, after weighing up all the circumstances, comes to the conclusion that an event must be cancelled, in particular due to a risk to life and limb of the participants in the event or the event visitors, due to entry restrictions of the participants in the event or the event visitors or due to contract cancellations by third parties, such as subcontractors, for whom the organiser is unable to procure a replacement. There shall be no mutual claims for damages.
(4.2) If the Organiser cancels the event in accordance with section 4.1, the ticket shall become invalid.
(4.3) If the organizer postpones the event according to 4.1, the tickets remain valid. Unless the visitor makes use of his right of return. A claim for refund of the ticket purchase price exists only in case of return. The claim must be asserted against the Organiser by 24:00 hours of the day before the replacement event at the latest and is governed by Clause 4.5. If the deadline cannot be met by the Visitor for reasons for which he is not responsible, the Visitor must provide evidence of this accordingly.
(4.4) For the implementation of the return, please refer additionally to the general terms and conditions of the respective sales partners.
(4.5) If the conditions set out in 4.1, 4.2 and 4.3 are met, the basic ticket price including VAT will be refunded provided the original ticket has been received. As a general rule, fees paid (e.g. advance booking fees and system fees) will not be refunded. Against a claim for reimbursement of fees, the organizer shall declare a set-off with the customer's claim for value replacement, which exists in the same amount due to corresponding services rendered (e.g. brokerage services, use of the ticket system, etc.). The ticket may only be returned and the ticket price refunded within three weeks of the cancelled concert at the advance booking office from which the tickets were purchased. After expiry of the period specified in 4.5, the right to reimbursement shall lapse.
(4.6) The event will be held in all weather conditions. However, should weather conditions give rise to fears of danger to life, limb or health of visitors, artists or staff, the event will be cancelled immediately. In this case, as well as in the event of the event being interrupted for other reasons of force majeure, due to an official order or court decision, a claim for reimbursement exists if less than half of the scheduled performance/performance time has been played upon presentation of the original ticket in accordance with section 4.5. No compensation shall be paid in the event of loss.
(4.7) With regard to the fees charged by the respective sales partner and their possible reimbursement in the event of cancellation or postponement, please refer to the general terms and conditions of the respective sales partner.
(4.8) The above regulations do not affect in any way the rights to which you are entitled in the event of a breach of duty for which the organiser is responsible. In addition to this, please take into account the regulation in section 5.

§ 5 Limitation of liability

(5.1) Claims for damages are excluded. Excluded from this are claims for damages of the buyer from the injury of the life, the body, health or from the violation of essential contractual obligations (cardinal obligations) as well as liability (cardinal obligations) as well as the liability for other damages, which are based on a or grossly negligent breach of duty on the part of the organizer, its legal representatives or vicarious agents. Essential obligations are those whose fulfilment is necessary to achieve the objective of the of the contract.

(5.2) In the event of a breach of essential contractual obligations, the organiser shall be liable foreseeable damage typical for this type of contract, if this was caused by simple caused by simple negligence, unless it is a matter of claims for damages by the claims for damages by the buyer arising from injury to life, limb or health. or health.

(5.3) The restrictions of clauses 5.1 and 5.2 also apply to the benefit of the legal legal representatives and vicarious agents of the organizer, if claims are claims are asserted directly against them. are asserted directly against them.

(5.4) For services (e.g. gastronomic services) and any damages resulting therefrom. damages resulting therefrom, the Organiser is not liable, but rather the respective service service provider directly.


§ 6 Allocation of other places

(6.1) The organizer reserves the right to assign the ticket holder a seat other than the one ticket holder to a seat within the confirmed price category other than the one confirmed price category. Any claims of the ticket holder and purchaser against the organizer Organiser shall not arise from this.

(6.2) Furthermore the Organiser reserves the right to allocate the Ticket Holder a seat in the confirmed price ticket holder to a seat in a different price category than the seat price category, if it is not possible for the Organiser, for reasons for which it is not responsible, to allocate the seat is not able to provide the seat indicated on the ticket. If a higher price category, the ticket holder shall have no claims of the ticket holder and purchaser arise from this. and purchaser. If, on the other hand, the ticket is in a lower price category, the purchaser shall the purchaser is entitled to a refund of the difference to the price stated on the ticket. price indicated on the ticket. The claim is to be asserted by the buyer against the the organizer.


§ 7 Recordings of visitors to the event

(7.1) For the purpose of public reporting on the event and its promotion promotion of the event, the organizer or third parties commissioned by the organizer or otherwise authorized third parties (e.g. radio, press) in accordance with Art. 6 para. 1 p. 1 f) DSGVO independently of each other, create image and sound recordings which may show the visitor as a spectator at the event in question. These image and sound sound recordings may be made by the organizer and by third parties authorized authorised third parties (e.g. radio, press) in accordance with Art. 6 para. 1 p. 1 f) DSGVO. processed, utilized and publicly reproduced.

If a visitor purchases admission tickets not only for himself but for other persons, the visitor must permit the forwarding of the the contents of this section 7 and section 9 to the ticket holder in question. the provisions on the permissibility of passing on the contents of this section according to section 3 remain unaffected.

(7.2) Mobile telephones, tablets and similar devices with a recording function may be be carried, but the making of sound, photo and film recordings is prohibited.

(7.3) Any kind of exploitation, in particular the distribution and public making available to the public (e.g. on the Internet, via social media, etc.) of recordings made with the aid of mobile mobile devices, tablets and similar devices contrary to section 7.2. is prohibited. Reference is made to section 7.5.

(7.4) Other recording devices and cameras of any kind may not be taken into the auditorium. be taken into the auditorium. In the event of infringements, the organiser is entitled to confiscate recording devices and cameras and to retain them until the end of the event. Reference is made to section 7.5.

(7.5) In the event of violations of section 7.3 and/or section 7.4, a fine shall be imposed on the organizer without penalty to be paid to the organizer, the amount of which shall be determined at amount of which is to be determined by the organiser at its reasonable discretion and, in the event of a to be reviewed by the competent regional court in the event of a dispute.


§ 8 Obligations of the customer when attending the event

It is strictly forbidden

- dangerous objects such as weapons of any kind, objects that can be used as throwing can be used as projectiles (in particular bottles and cans), gas containers, pyrotechnic articles (e.g. flares, fireworks or sparklers),

- backpacks and large bags (maximum size: 21 x 30 cm, DIN A 4 sheet),

- umbrellas (because of obstruction of view, in case of rain please think of appropriate in case of rain) to the event.

In this In this case, the organizer is entitled to prohibit you from participating in the event and to expel you from the and to expel you from the premises. Any claims you may have against the organizer in this case. in this case.


§ 9 Schedule and starting times

The performance schedule and starting times are published on the publications of the Ludwigsburg Schlossfestspiele and on the Ludwigsburg Schlossfestspiele website and on the Ludwigsburg Schlossfestspiele website www.schlossfestspiele.de. published. Information in the press is not binding.


§ 10 Cast Changes

Insignificant program changes and changes in the announced cast are reserved. reserved. In the event of substantial changes to the programme, the visitor may withdraw from the contract in accordance with para. 4.5 withdraw from the contract. Substantial changes to the programme are

a) if the event is tailored to a famous artist or ensemble and the artist or ensemble is ensemble and this/these is/are replaced;

b) if a specific programme has been announced and the major part of the programme is is exchanged.


§ 11 Applicable law, data protection, place of jurisdiction

(11.1) The Visitor Contract shall be governed by the laws of the Federal Republic of Germany, with the to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The statutory provisions on the restriction of the choice of law and on the applicability of mandatory regulations in particular of the state in which the customer as a consumer has his habitual residence as a consumer, shall remain unaffected.

(11.2) The contract shall remain even in the event of legal invalidity of individual points in its remaining parts shall remain binding. Instead of the ineffective points, the statutory provisions shall apply, if any. Insofar as this would represent an unreasonable hardship for one of the contracting parties, the contract as a whole shall become ineffective.

(11.3) All data transmitted shall be processed and handled in compliance with the and processed in compliance with the relevant data protection provisions. The data protection regulations of the organiser are available at schlossfestspiele.de/datenschutz. In addition, the data protection regulations of the respective sales partner apply.

(11.4) The exclusive place of jurisdiction for all disputes disputes arising out of or in connection with these GTC shall be Ludwigsburg legally permissible Ludwigsburg.


§ 12 No right of revocation

No right of revocation or return: Even if the organizer offers admission tickets via means of distance communication within the meaning of § 312c 2 BGB (German Civil Code) and therefore a distance contract can exist according to § 312c para. 1 BGB, there is no right of withdrawal or return. BGB, there is no right of revocation for the visitor when purchasing an admission ticket. visitor's right of revocation when purchasing an admission ticket. This means that a two-week right of revocation and return does not exist. Each submission of an offer or order tickets is binding immediately after confirmation by the organizer and obligates the customer to accept and pay for the ordered tickets. tickets ordered.


§ 13 Dispute Resolution

(13.1) Online dispute resolution pursuant to Article 14 (1) ODR Regulation: The European Commission provides a platform for online dispute resolution (OS), which you can find at http://ec.europa.eu/consumers/odr/.

(13.2) Information on dispute resolution proceedings before consumer arbitration boards (§ 36 VSBG): The Ludwigsburger Schlossfestspiele gGmbH is not willing and not obliged to participate in dispute to participate in dispute resolution proceedings before a consumer arbitration board.

Amendments to the General Terms and Conditions for Covid-19

§ 1 Covid-19 regulation

The current contact restrictions of the state of Baden-Württemberg apply.

The visitor takes part in the offered event at his own risk.

If symptoms occur, the visitor is requested to refrain from attending the event on his own responsibility.

Please also note the Notes on Covid-19.

Privacy

Thank you for your interest in our homepage and in the Ludwigsburg Festival. The protection of your personal data during the collection, processing and use on the occasion of your visit to our homepage is an important concern for us. Your data will be protected within the framework of legal regulations. Below you will find information about which data is collected during your visit to our homepage and how it is used.

[The following text has been translated electronically. The German original version is legally binding.]


1. Name and contact details of the data controller and the company data protection officer.


This data protection notice applies to data processing by:
In Charge:
Ludwigsburger Schlossfestspiele gGmbHInternationale
Festspiele Baden-WürttembergMarstallstraße
5, 71634 LudwigsburgTelephone
(071 41) 939 63

datenschutz@schlossfestspiele.de

(hereinafter: LSF)


The company data protection officer of the Ludwigsburger Schlossfestspiele gGmbH Internationale Festspiele Baden-Württemberg can be reached at Marstallstraße 5, 71634 Ludwigsburg, or at the following e-mail address datenschutz@schlossfestspiele.de.


2. Collection and storage of personal data as well as the type and purpose of its use


a) When you visit our website

When you visit our website www.schlossfestspiele.de, information is automatically sent to our website server by the browser used on your terminal device. This information is temporarily stored in a so-called log file. The following information is collected without your intervention and stored until automatic deletion:


- IP address of the requesting computer,

- date and time of access,
- name and URL of the accessed file,

- website from which the access is made (referrer URL),

- browser used and, if applicable, the operating system of your computer as well as the name of your access provider.


The aforementioned data is processed by us for the following purposes:


- Ensuring a smooth connection setup of the website,

- Ensuring a comfortable use of our website,

- Evaluating the system security and stability as well as

- for further administrative purposes.


The legal basis for the data processing is Art. 6 para. 1 p. 1 lit. f DSGVO. Our legitimate interest follows from the purposes for data collection listed above. In no case do we use the collected data for the purpose of drawing conclusions about your person.


In addition, we use cookies and analysis services when you visit our website. You can find more detailed explanations of this under points 4 and 5 of this data protection declaration.


b) When registering for our newsletter

On our website, users are given the opportunity to subscribe to one or more newsletters. The kulturkurier.de system of data kulturlink ag (Berlin) is used as the newsletter system. The so-called double-optin procedure is used for a legally secure and data protection-compliant design. Here, the potential recipient first receives an e-mail with a confirmation link. Only after confirmation will the address be included in the distribution list. You can revoke your consent to the storage of your data and the use of your address for mailing purposes by clicking on the "unsubscribe link" at the end of each newsletter. Further information can be found here: https://kulturkurier.info/kulturnewsletter/. Which personal data is transmitted to the controller when ordering the newsletter, results from the input mask used for this purpose. When registering for the newsletter, we also store the IP address of the computer system used by the data subject at the time of registration, as assigned by the Internet service provider (ISP), as well as the date and time of registration. The collection of this data is necessary in order to be able to trace the (possible) misuse of the e-mail address of a data subject at a later point in time and therefore serves as a legal safeguard for the controller. The personal data collected in the context of a registration for the newsletter are exclusively used for sending our newsletter. Furthermore, subscribers to the newsletter could be informed by e-mail if this is necessary for the operation of the newsletter service or a related registration, as could be the case in the event of changes to the newsletter offer or changes in the technical circumstances. No personal data collected as part of the newsletter service will be passed on to third parties. For the tracking of opening and click-through rates, we use so-called tracking codes in the newsletter (but not in the system mails for subscription and unsubscription) in order to record the opening of the newsletter and the calling up of web links. The recording is done in a pseudoynmized storage by replacing all personal data (e.g. the e-mail address) by a code (pseudonym). In this way, we do not store personal data together with usage data such as the opening of newsletters or the calling up of web links. Furthermore, it is ensured that a combination of these data cannot take place at a later date. If you as a recipient wish to object to this pseudoynmised tracking, you can unsubscribe from the list via the opt-out link at the end of each newsletter.


c) When using our contact form

For questions of any kind, we offer you the opportunity to contact us via a form provided on the website. In doing so, it is necessary to provide a valid e-mail address so that we know from whom the inquiry originates and so that we can answer it. Further information can be provided voluntarily.
Data processing for the purpose of contacting us is carried out in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO on the basis of your voluntarily given consent.
The personal data collected by us for the use of the contact form will be automatically deleted after completion of your request.


3. Passing on of data


Your personal data will not be passed on to third parties for purposes other than those listed below.


We will only pass on your personal data to third parties if:

- you have given your express consent to do so in accordance with Art. 6 Para. 1 Sentence 1 lit. a DSGVO,

- the disclosure is necessary in accordance with Art. 6 Para. 1 Sentence 1 lit. f DSGVO for the assertion, exercise or defence of legal claims and there is no reason to assume that you have an overriding interest worthy of protection in the non-disclosure of your data,

- in the event that the disclosure is necessary in accordance with Art. 6 para. 1 p. 1 lit. c DSGVO a legal obligation exists, as well as

- this is legally permissible and necessary according to Art. 6 para. 1 p. 1 lit. b DSGVO for the processing of contractual relationships with you.


4. Cookies


We use cookies on our website. These are small files that are automatically created by your browser and stored on your end device (laptop, tablet, smartphone or similar) when you visit our site. Cookies do not cause any damage to your end device, do not contain viruses, Trojans or other malware.
Information is stored in the cookie that is related to the specific end device used. However, this does not mean that we gain direct knowledge of your identity.
The use of cookies serves, on the one hand, to make the use of our offer more pleasant for you. We use so-called session cookies to recognise that you have already visited individual pages of our website. These are automatically deleted after you leave our site.
In addition, we also use temporary cookies to optimise user-friendliness, which are stored on your end device for a certain fixed period of time. If you visit our site again to use our services, it is automatically recognized that you have already been with us and which entries and settings you have made so that you do not have to enter them again.
On the other hand, we use cookies to statistically record the use of our website and to evaluate it for the purpose of optimising our offer for you (see point 5). These cookies enable us to automatically recognise that you have already been to our website when you visit it again. These cookies are automatically deleted after a defined period of time.
The data processed by cookies is necessary for the aforementioned purposes to protect our legitimate interests as well as those of third parties in accordance with Art. 6 (1) p. 1 lit. f DSGVO.
Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or a notice always appears before a new cookie is created. However, the complete deactivation of cookies may mean that you cannot use all the functions of our website.


5. Analysis tools


a) Tracking tools

The tracking measures listed below and used by us are carried out on the basis of Art. 6 (1) p. 1 lit. f DSGVO. With the tracking measures used, we want to ensure a needs-based design and the ongoing optimization of our website. On the other hand, we use the tracking measures to statistically record the use of our website and to evaluate it for the purpose of optimising our offer for you. These interests are to be regarded as legitimate in the sense of the aforementioned provision.
The respective data processing purposes and data categories can be found in the corresponding tracking tools.


b) Google Adwords Conversion Tracking

In order to statistically record the use of our website and to evaluate it for the purpose of optimising our website for you, we also use Google Conversion Tracking. In this process, Google Adwords sets a cookie (see section 4) on your computer if you have accessed our website via a Google ad.
These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of the Adwords customer's website and the cookie has not yet expired, Google and the customer can recognize that the user clicked on the ad and was redirected to this page.
Each Adwords customer receives a different cookie. Cookies can therefore not be tracked across Adwords customers' websites. The information collected using the conversion cookie is used to create conversion statistics for Adwords customers who have opted in to conversion tracking. Adwords customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive information that personally identifies users.
If you do not wish to participate in the tracking process, you can also refuse the setting of a cookie required for this - for example, via a browser setting that generally deactivates the automatic setting of cookies. You can also deactivate cookies for conversion tracking by setting your browser to block cookies from the www.googleadservices.com domain. Google's privacy policy on conversion tracking can be found here.


c) Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about the use of this website by visitors to the site is usually transmitted to a Google server in the USA and stored there. In the event that IP anonymisation is activated on this website, however, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is active on this website. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.


6. Social media plug-ins


We use the social plug-in of the social network Facebook on our website on the basis of Art. 6 (1) p. 1 lit. f DSGVO in order to make our website better known via this. The underlying promotional purpose is to be regarded as a legitimate interest within the meaning of the DSGVO. The responsibility for data protection-compliant operation is to be ensured by their respective providers. The integration of these plug-ins by us takes place by way of the so-called two-click method in order to protect visitors to our website as best as possible.


a) Facebook

Our website uses social media plug-ins from Facebook to make their use more personal. For this purpose, we use the "LIKE" or "SHARE" button. This is an offer from Facebook.
When you call up a page of our website that contains such a plugin, your browser establishes a direct connection with the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser, which then integrates it into the website.
By integrating the plugins, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook account or are not currently logged in to Facebook. This information (including your IP address) is transmitted by your browser directly to a Facebook server in the USA and stored there.
If you are logged in to Facebook, Facebook can assign your visit to our website directly to your Facebook account. If you interact with the plugins, for example by clicking the "LIKE" or "SHARE" button, the corresponding information is also transmitted directly to a Facebook server and stored there. The information is also published on Facebook and displayed to your Facebook friends.
Facebook may use this information for the purposes of advertising, market research and demand-oriented design of the Facebook pages. For this purpose, Facebook creates usage, interest and relationship profiles, e.g. to evaluate your use of our website with regard to the advertisements displayed to you on Facebook, to inform other Facebook users about your activities on our website and to provide other services associated with the use of Facebook.
If you do not want Facebook to assign the data collected via our website to your Facebook account, you must log out of Facebook before visiting our website.
The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for protecting your privacy, can be found in Facebook's privacy policy.


7. Data protection provisions on the use and application of YouTube


The controller has integrated components of YouTube on this website. YouTube is an Internet video portal that allows video publishers to post video clips free of charge and other users to view, rate and comment on them, also free of charge. YouTube allows the publication of all types of videos, which is why complete film and television programmes, but also music videos, trailers or videos made by users themselves can be accessed via the Internet portal.


The operating company of YouTube is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.


By each call of one of the individual pages of this website, which is operated by the controller and on which a YouTube component (YouTube video) has been integrated, the internet browser on the information technology system of the data subject is automatically caused by the respective YouTube component to download a representation of the corresponding YouTube component from YouTube. Further information on YouTube can be found at www.youtube.com. Within the scope of this technical procedure, YouTube and Google receive information about which specific sub-page of our website is visited by the data subject.


If the data subject is logged into YouTube at the same time, YouTube recognises which specific sub-page of our website the data subject is visiting when a sub-page containing a YouTube video is called up. This information is collected by YouTube and Google and assigned to the respective YouTube account of the data subject.


YouTube and Google always receive information via the YouTube component that the data subject has visited our website if the data subject is simultaneously logged into YouTube at the time of calling up our website; this takes
place regardless of whether the data subject clicks on a YouTube video or not. If the data subject does not want this information to be transmitted to YouTube and Google, he or she can prevent the transmission by logging out of his or her YouTube account before accessing our website.


The privacy policy published by YouTube, which can be accessed at https://www.google.de/intl/de/policies/privacy/, provides information about the collection, processing and use of personal data by YouTube and Google.


8. Privacy policy Google Maps


This website uses the product Google Maps by Google Inc. By using this website, you consent to the collection, processing and use of automatically collected data by Google Inc, its representatives and third parties.
The terms of use of Google Maps can be found at https://www.google.com/intl/de_US/help/terms_maps.html.


9. Links to other websites


To extend our online offer, you will find links to other websites on our website. The respective provider is responsible for the content and data processing of these external websites. To what extent personal data is collected on these other websites, please refer to their data protection declarations. You can recognise a link to another website by the fact that a new browser window opens and a new address is displayed in the browser line. Insofar as our website contains links to other websites, we have no influence on whether their operators comply with data protection regulations. LSF is not responsible for their data protection strategies or the content of these other websites.


10. Data subject rights


You have the right:

- to request information about your personal data processed by us in accordance with Art. 15 DSGVO. In particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of complaint, the origin of your data if it has not been collected from us, as well as about the existence of automated decision-making, including profiling, and, if applicable, meaningful information about its details;
- pursuant to Art. 16 DSGVO to demand the correction of incorrect or completion of your personal data stored by us without undue delay;

- pursuant to Art. 17 DSGVO to demand the deletion of your personal data stored by us, unless the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the assertion, exercise or defence of legal claims;

- pursuant to Art. 18 DSGVO to restrict the processing of your personal data, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you object to its erasure and we no longer need the data, but you need it to assert, exercise or defend legal claims or you object to the processing of your personal data pursuant to Art. 21 DSGVO to object to the processing;

- pursuant to Art. 20 DSGVO to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request the transfer to another controller;

- pursuant to Art. 7(3) DSGVO to revoke your consent once given to us at any time. This has the consequence that we may no longer continue the data processing based on this consent in the future and

- to complain to a supervisory authority in accordance with Art. 77 DSGVO.
As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our registered office for this purpose.


11. Right of objection


If your personal data is processed on the basis of legitimate interests pursuant to Article 6 (1) sentence 1 lit. f DSGVO, you have the right to object to the processing of your personal data pursuant to Article 21 DSGVO, provided that there are grounds for doing so that arise from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right of objection, which is implemented by us without specifying a particular situation.
If you wish to make use of your right of revocation or objection, it is sufficient to send an e-mail to datenschutz@schlossfestspiele.de.


12. Data security


Within the website visit we use the widespread SSL procedure (Secure Socket Layer) in connection with the highest encryption level supported by your browser. As a rule, this is a 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. You can tell whether an individual page of our website is encrypted by the closed key or lock symbol in the lower status bar of your browser.
We also use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.


13. Topicality and change of this data protection explanation

This data protection declaration is currently valid and has the status of May 2018. Due to the further development of our website and offers on it or due to changed legal or official requirements, it may become necessary to change this data protection declaration. You can access and print out the current data protection declaration at any time on the website here.


Further data protection information

The German data protection information for our ticket shop can be found here

The Germa data protection information for public relations can be found here

The German data protection information for business partners can be found here

Data protection addendum to COVID-19

Customer data collected at the time of purchase will be collected and stored solely for the purpose of providing information to the public health department or local police authority in accordance with §§ 16, 25 IfSG. Visitors may only attend the event if they provide the organizer with their complete and accurate data. This data is to be deleted by the organizer four weeks after collection. The general provisions on the processing of personal data remain unaffected.

The organizer shall collect and store the following data from the event participant, exclusively for the purpose of providing information to the public health department or local police authority in accordance with §§ 16, 25 IfSG:

1. surname and first name of the event participant,
2. date of event participation and, as far as possible, beginning and end of participation,
3. telephone number or address of the participant.
Participants may only attend the event if they provide the organizer with complete and accurate data as per sentence 1. These data are to be deleted by the organizer four weeks after collection. The general provisions on the processing of personal data shall remain unaffected.



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